VyreSkin Return and Refund Policy

At VyreSkin, we strive to ensure that you and your pet are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy. Please review the details below:

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The return request must be initiated within 30 days of the purchase date.
• Certain items, such as final sale, clearance items, or personalized products, may not be eligible for return. These items will be clearly marked on the product page.

2. Return Process

• To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how and where to send your item.
• The customer is responsible for return shipping costs, unless the return is due to a defective or incorrect item.

3. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product. We will arrange for a replacement, exchange, or refund at no additional cost to you. Please provide photos of the damaged or defective item when contacting customer service.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Partial Refunds: In some cases, partial refunds may be granted for items that are returned in a condition that is not pristine, such as items that show signs of use or damage not due to our error.

5. Non-Returnable Items

• Clearance or final sale items
• Gift cards
• Personalized or custom items
• Items purchased through third-party retailers or marketplaces (for such items, please refer to the respective retailer’s return policy)

6. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return first and place a new order for the replacement product. This ensures that your desired item is reserved for you. The original item will be refunded once we receive and inspect it.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account or payment method again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you’ve done all of this and still have not received your refund, please contact us at [email protected]
4. Return Shipping Costs

Unless the product is defective or incorrect, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

9. International Returns

For international orders, the return shipping costs are the responsibility of the customer. Any customs fees, duties, or taxes paid are non-refundable. Please ensure that you understand any applicable fees before placing your order.

10. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, feel free to contact our support team at:

• Email: [email protected]